FAQ
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, they're processed for shipping. Contact us immediately at support@birdseyeclothing.com if you need to make changes.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping times and costs vary by location. International customers are responsible for any customs duties or taxes.
Products & Sizing
How do your products fit?
Our pieces are designed with a relaxed, premium streetwear fit. Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a more oversized look.
Are your products true to size?
Yes, our products follow standard US sizing. Refer to our size charts for specific measurements to ensure the best fit.
What materials are your products made from?
We use premium quality fabrics designed for comfort and durability. Specific material details are listed on each product page.
Shipping & Delivery
How long does shipping take?
Domestic orders typically arrive within 5-7 business days for standard shipping, or 2-3 business days for express. International orders take 7-14 business days depending on location.
Do you offer free shipping?
Shipping costs vary based on your location and selected shipping method. We occasionally offer free shipping promotions—sign up for our newsletter to stay updated.
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number to track your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. See our Shipping & Returns page for full details.
How do I exchange an item?
Contact us at support@birdseyeclothing.com to arrange an exchange. We'll help you find the right size or color.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Still Have Questions?
Contact us at support@birdseyeclothing.com and we'll be happy to help.